Shipping policy

Shipping Policy

Effective Date: July 2026

Thank you for shopping with SPRPLX LLC. Every order is produced and fulfilled with care to ensure the highest quality possible. Please review our Shipping Policy before placing your order.

By placing an order through sprplx.com, you acknowledge and agree to the terms outlined below.

Order Processing

Most orders are processed within 1–3 business days before shipment.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

During product launches, holidays, promotional events, or periods of unusually high order volume, processing times may be extended. If significant delays occur, we will notify customers whenever reasonably possible.

Orders are considered accepted once payment has been successfully processed.

Made-to-Order Products

Every SPRPLX piece is made to order after purchase. Production and processing typically take 1–3 business days, excluding weekends and holidays.

Shipping transit begins after production and dispatch, not on the date your order is placed.

Your total estimated delivery time includes both production and shipping. These estimates are not guaranteed and may vary during product launches, holidays, or periods of increased demand.

Shipping Rates

United States: Standard Shipping is $9.98. Free shipping is available on qualifying orders of $100 or more.

Germany, France and Italy: Standard Shipping is $12.98. Free shipping is available on qualifying orders of $100 or more.

United Kingdom, Canada and Australia: Standard Shipping is $12.98. Free shipping is available on qualifying orders of $100 or more.

Other supported international destinations: Standard Shipping is $12.98. The $100 free-shipping offer does not apply to this group.

All rates are in USD. Shipping availability and qualifying order totals are determined at checkout. Free-shipping offers do not cover customs duties, VAT, or other import charges.

Estimated Delivery Times

Production and processing typically take 1–3 business days before shipment.

Estimated shipping transit times:

  • United States: 7–12 business days
  • Germany, France and Italy: 7–13 business days
  • United Kingdom, Canada and Australia: 6–12 business days
  • Other supported international destinations: 10–30 business days

The updated European Union shipping estimates apply to orders beginning November 1, 2026.

Shipping times are estimates and do not include production. Customs processing, remote addresses, holidays, carrier disruptions, and other circumstances may extend delivery.

International Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or government processing fees.

EU Shipping Update — Effective November 1, 2026

Our fulfillment provider has introduced updated Standard Shipping routes for 11 European Union countries. Eligible shipments using these routes include the additional customs-handling fee within the fulfillment process.

Certain other EU destinations, remote addresses, and expedited shipping services may incur additional handling charges.

This does not guarantee that all VAT, import duties, or other customs charges have been prepaid or waived.

Unless checkout expressly indicates that import charges are prepaid, recipients may remain responsible for applicable fees assessed by customs authorities or delivery carriers.

Free-shipping promotions apply to eligible shipping charges at checkout and do not automatically waive customs duties or taxes.

Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may require up to 48 hours after shipment before updates become visible.

Split Shipments

Orders containing multiple products may occasionally ship separately.

If this occurs:

  • You will receive separate tracking numbers.
  • You will not be charged additional shipping fees.

Shipping Delays

SPRPLX LLC is not responsible for shipping delays caused by circumstances outside of our reasonable control, including but not limited to:

  • Weather conditions
  • Customs inspections
  • International transportation delays
  • Shipping carrier delays
  • Labor strikes
  • Government actions
  • Supply chain disruptions
  • Natural disasters
  • High seasonal shipping volume

Delivery estimates are provided for convenience only and are not guaranteed delivery dates.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information before completing checkout.

SPRPLX LLC cannot guarantee address changes after an order has entered production.

If an order is returned because an incorrect shipping address was provided, additional shipping charges may apply before the package can be reshipped.

Lost, Stolen, or Delivered Packages

Once a shipment has been marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.

SPRPLX LLC is not responsible for:

  • Lost packages after delivery
  • Stolen packages
  • Delivery to parcel lockers
  • Mailroom deliveries
  • Carrier delivery errors after delivery has been confirmed

Customers should contact the shipping carrier directly regarding lost or stolen deliveries.

International Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Government processing fees

These charges are determined by the destination country and are not included in the purchase price or shipping cost unless otherwise stated.

Customers are solely responsible for paying any applicable customs or import charges.

SPRPLX LLC has no control over these fees and cannot estimate their cost.

Refused Shipments

Because every SPRPLX item is made to order, orders that are refused, declined, unclaimed, or returned to sender after shipment are not eligible for cancellation or a refund.

Examples include, but are not limited to:

  • Refusal of delivery by the recipient.
  • Failure to pay applicable customs duties, taxes, or import fees (where applicable).
  • Failure to claim a package held by the carrier.
  • Incorrect or incomplete shipping information provided during checkout that results in a return.

If a shipment is returned to us or our fulfillment partner:

  • Original shipping charges are non-refundable.
  • Any return shipping charges, carrier fees, customs duties, taxes, storage fees, or other costs incurred as a result of the refused shipment may be deducted from any amount otherwise owed to the customer.
  • Because our products are custom made specifically for each order, returned shipments are generally not eligible for a refund.

If the returned package is successfully received by our fulfillment partner and is in a condition that allows for reshipment, SPRPLX may, at its sole discretion, offer to reship the order after the customer pays any applicable reshipping and carrier fees.

SPRPLX is not responsible for delays, returns, or additional charges resulting from a customer’s refusal of delivery or failure to comply with carrier or customs requirements.

SPRPLX reserves the right to determine the appropriate resolution for any refused shipment on a case-by-case basis.

Order Changes & Cancellations

Orders begin processing shortly after they are placed.

Because many SPRPLX products are produced specifically for each customer:

  • Cancellation requests may only be accommodated before production begins.
  • Order modifications cannot be guaranteed once processing has started.
  • Orders cannot be canceled after they have been entered production and .

If you need assistance, please contact us immediately after placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 14 days of delivery by emailing:

customer@sprplx.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Approved claims may be resolved through a replacement, repair, store credit, or refund at the sole discretion of SPRPLX LLC.

Shipping Restrictions

SPRPLX LLC reserves the right to refuse or cancel shipments to countries, territories, or addresses where shipping is restricted by law, carrier limitations, fraud prevention measures, or operational limitations.

Contact

If you have questions regarding your order or this Shipping Policy, please contact:

SPRPLX LLC

Email: customer@sprplx.com